Frequently Asked Questions

Requirements vary by destination. Typically you need: health certificate, rabies vaccination certificate (21+ days old), microchip certificate (ISO 11784/11785), and an import permit from the destination country. We help with all documentation.

For Thailand to China: 3-7 days. For Thailand to Europe: 5-14 days. For Thailand to USA: 7-21 days. This includes documentation preparation, flight booking, and customs clearance.

Yes. We only work with IATA-compliant carriers. Pets travel in pressurized, temperature-controlled cargo holds. We provide appropriate travel crates and ensure all safety standards are met.

Every provider is personally visited by our team. We check facilities, staff qualifications, veterinary access, and hygiene standards. We also collect and verify reviews from previous clients.

All our boarding partners have 24/7 access to veterinary services. In case of emergency, your pet will be taken to the nearest vet immediately, and we'll notify you right away.

You pay the full amount upfront. The money is held securely until the service is completed. We release payment to the provider only after you confirm satisfaction. This protects both you and the service provider.

We accept credit/debit cards (Visa, Mastercard), PromptPay (Thailand), bank transfers, and selected international payment methods.